Frequently Asked Questions

Q: What happens when I need a repair on a holiday or weekend?

A: Don’t worry! Whether your problem happens at three in the morning or on the 4th of July, our HVAC service experts are available to get your system back up and running. Just call 434-334-7183

Q: What’s the warranty like on a new HVAC system?

A: At DR , most of our HVAC systems come with a 10- 12 year warranty, so you can enjoy your system for years to come. We also have great maintenance plans to help you lower your utility bills and extend the life of your equipment.

Q: How often should I service my HVAC system?

A: To keep your HVAC system running in tip-top shape, we recommend a maintenance appointment twice a year (once for heat, once for air conditioning). This way, an DR technician can check your filters, coils, wiring, housing, motor, and more to make sure you’re getting the most out of your system.

Q: What can I do to lower my energy bills?

A: There are plenty of things, such as:

Install a programmable thermostat so you don’t waste air conditioning or heat while you’re not at home.
Switch your incandescent light bulbs to more energy efficient light bulbs like compact fluorescents (CFLs) or LEDs.
Install ceiling fans and, when you can, use them instead of your air conditioning to cool you down.
Unplug any appliance that you’re not using. While it may not be turned on, it will still use power from your electrical outlet.
Make sure your windows and doors are sealed properly so that they don’t let air in and make your HVAC system work harder.

Q: How do I know if I need a new heater or air conditioner?

A: If your HVAC system requires constant repairs, is 15 years or older, or can’t heat or cool your home properly, we recommend you replace it. When an HVAC system ages, it doesn’t operate as efficiently and could actually end up costing you more money than it should.

Q: How do I choose a good HVAC service company?

A: When looking for the perfect company, ask your friends and family members for recommendations. Then, make sure the company has the proper license and insurance. After that, get a written estimate for the work they’re going to do (a good company should have no problem giving you a written estimate).

Have a question we didn’t answer? Just call us at (434) 334-7183

Q: Which HVAC System is right for my Home?

A: To answer that, you’ll need an appointment with one of our HVAC service experts. We’ll come to your home and evaluate its size, heating and cooling needs, environment, and the work we’ll need to do. Then, we can recommend the best system for you and install it quickly.

How Often Should I Change/Clean My Air Filter?

The average home air conditioning companysees a lot of emergency service calls resulting from dirty air filters. To safeguard the performance, efficiency, and lifespan of your system, changing or cleaning your filter once a month is recommended – once every 3 months, at a minimum if you live in a home with no kids and no pets.

How Can I Make My System More Energy Efficient?

There are a number of ways to directly and indirectly optimize the efficiency of your HVAC system. Some of the most important include:

Regularly changing your air filter.
Enrolling in an HVAC service plan to ensure the regular attention, optimal care, and condition of your system.
Properly insulating and thoroughly sealing leaks in your home.
Installing shades or curtains in rooms exposed to extreme sunlight.

What’s The Best Thermostat Setting For Energy Savings?

To save up to 15% on your energy bill, the U.S. Dept. of Energy suggests a setting of 68-degrees F for winter months, 75-degrees in the summer months. Settings should not be static, and should be adjusted while you’re sleeping and while you’re away from the home for maximum performance. Looking for an easy way to ensure top-notch performance? Today’s smart learning thermostats do the job for you!

How Often Should My System Be Professionally Serviced?

To avoid the need for heating and cooling repair services , you should have your HVAC system regularly serviced in the spring and the fall, before summer and winter temperature extremes put it to the test.

When Should I clean my air ducts?

Depending on your air filtration system, you might need to have your air ducts cleaned and inspected every 5-8 years